About Company

​Terms & Conditions

These General Contract Conditions govern the online sale of the products offered by the website www.glovens.it

GLOVENS SRLS Unipersonale (hereinafter Glovens) has its registered office in Via San Lazzaro 122, Vicenza 36100 (VI), P.I. and C.F. 04284220243, REA VI 0393166, mail info@glovens.it, pec glovens@legalmail.it

Art. 1 Conclusion of the contract

1.1 Orders are to be considered subject to acceptance by Glovens. Correct receipt of the order is confirmed by Glovens by means of an e-mail reply sent to the e-mail address communicated by the Customer after receiving the automatic order proposal. This confirmation message contains the order number, order date, billing data and recipient of the goods, details and prices including VAT of the goods ordered, transport service and additional services, payment methods, Glovens data, notes and warnings to the client. Once the order has been received from the Customer and the payment has been verified, Glovens will proceed to start the phases relating to the production / shipment of the goods.

1.2 The offer of the products presented on the site is subject to their actual availability. In the event of unavailability of one or more products, Glovens will notify the Customer by telephone or by e-mail, of the changes to the order received.

1.3 All the prices of the items offered by the Glovens site are VAT excluded, expressed in euros and refer exclusively to purchases made via the Internet, net of transport, assembly and installation costs. Glovens reserves the right to change the prices displayed at any time, with the exception of orders already accepted by the parties which will not be subject to price changes. Sales abroad after registering with VIES will be VAT excluded.

1.4 The Customer declares to be made aware that the technical data sheets and images relating to the products may not perfectly correspond to the real characteristics of each individual product and may differ in color, size, accessory products, packaging and technical characteristics, and therefore, must be considered merely indicative.

1.5 Glovens assumes no responsibility for any errors, inaccuracies in the content of this catalog or changes by the manufacturers and reserves the right to make any changes to its products, at any time and without notice, deemed appropriate for any technical need. or commercial.

Art. 2 Acceptance of the General Conditions of Sale

2.1. The Customer, by sending his purchase order electronically, unconditionally accepts and undertakes to observe these General Conditions in his relations with Glovens, declaring that he has read and accepted all the information provided to him, also acknowledging that the Seller is not bound by different conditions unless otherwise agreed in writing.

2.2 The General Sales Conditions regarding the Customer qualifying as a “Consumer” (private person), will apply only to the natural person who, pursuant to art. 3 of Legislative Decree n. 206 of 8/10/2005 SS MM, “acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out”. In particular, art. 5 (two-year duration of the guarantee) and 6 (withdrawal) will apply only and exclusively if the Customer qualifies as a Consumer.

2.3 The Customer declares that he has examined the General Conditions of sale before submitting his purchase order and undertakes and undertakes, once the online purchase procedure has been completed, to print or save an electronic copy and, in any case, to keep the these Conditions, already viewed and accepted, pursuant to and for the purposes of Articles 3 and 4 d. lgs. 185/99 and of the d. lgs. 206/2005.

Art. 3 Payment

3.1 The Customer can make the payment due by choosing between the following methods: Advance payment as a deposit by bank transfer made out to Glovens at Banca San Giorgio Quinto Valle Agno, Vicenza Branch Via Zampieri 23, IBAN IT33M0880711800000000079593 – BIC CCRTIT2TC11, carried out within 24 hours from the order confirmation and sent in advance by e-mail to info@glovens.it, including taxes and transport costs.

Art. 4 Delivery

4.1 Delivery costs made from mainland Italy are € 100.00 for orders below € 3,000.00 + VAT and free for amounts over € 3,000.00 + VAT. For the major and minor islands or for foreign shipments the delivery costs will be agreed with our commercial service, only after acceptance of these, the order will be considered effective.

4.2 Delivery is intended to be made to the address number of the recipient or in the different place indicated in the transport documents (d.d.t.), but in any case on the street level. For unloading and deliveries made in ways that make exceptional and ancillary services indispensable, the Customer will be charged a fee to cover the higher costs incurred (for example: deliveries to floors, both upper and lower, in the Limited Traffic Zone or pedestrian area, disadvantaged locations, smaller islands or all other causes that characterize disadvantaged delivery and any other case of excessive use of operational time). The service is to be requested when ordering.

4.3 The goods will be delivered between 1 and 30 working days. After confirmation of payment, the approximate delivery date will be communicated, except for Glovens’ lack of responsibility for the hypothesis of delay / non-delivery due to unforeseeable circumstances or force majeure (by way of example only accidents, explosions, fires, strikes, and / or lockouts, earthquakes, floods, heavy snowfalls and similar events) or for reasons attributable to the carrier or supplier.

4.4 The courier delivers without notice and in any case, as a rule, in the morning following the day of dispatch. Glovens is not responsible for any delays in delivery or additional charges to be paid by the Customer in the event that an incomplete or incorrect address is provided. The goods travel with a regular transport document, it is intended as delivered to the place indicated by the Customer at the time of order confirmation, unless otherwise indicated.

4.5 The ordered goods are covered by an insurance guarantee for the entire shipment phase. It is the Customer’s responsibility to check, upon receipt of the goods, the number of packages and the integrity of the product. In the event that the goods upon verification with the courier are damaged or not intact, the Customer has the right to refuse to receive the product and / or to indicate in the appropriate section of the courier’s form, the “specific reserve” describing the damage and communicating it within 1 working day to Glovens by e-mail to info@glovens.it, possibly by sending photos. In the absence of a timely complaint, no complaints concerning the non-integrity of the delivered products will be accepted.

4.6 TRANSFER OF RISK, pursuant to Article 1510 of the Civil Code, the risk of damage and perishing of the products is transferred to the customer already at the time of delivery to the carrier, precluding any dispute regarding the external characteristics of what was delivered. In this case, any dispute must be raised directly by the customer against the carrier.

Art. 5 Warranty

5.1 The products purchased by the Customer (i.e. in the case of purchase as part of their business or professional activity) are covered by the manufacturer’s standard warranty of 12 months for lack of conformity and / or malfunction, not found at the time of purchase .

5.2 In the event of a lack of conformity, Glovens will, at no cost to the Customer, send the spare parts necessary to restore the conformity of the product. The labor costs necessary to restore the product will remain the responsibility of the final customer who will have to make use of his own trusted local technicians. The Customer is required to check the goods and their functioning within 5 days of delivery. Any defects already present upon delivery of the material must be communicated to Glovens within 5 days of receipt of the same by e-mail to info@glovens.it, indicating the article code, details and photographs of the defect found.

5.3 In the event that Glovens is unable to return a product under warranty to the Customer (restored or replaced), the same may proceed to its consensual replacement with a product of similar or superior characteristics to the disputed one or to the refund of the amount paid taking into account the use of the asset. In cases of replacement under warranty, the Customer is required to send the defective product at his own expense to the Seller’s operational headquarters, sending it to

Glovens, Via San Lazzaro 122 Vicenza 36100 (VI)

The goods under warranty must be returned by the Customer in the original properly sealed packaging, complete in all its parts. The Customer is required to keep the original packaging and all the additional documentation of the products purchased until the product warranty terms expire.

5.4 No damage can be requested from Glovens for any delays in carrying out repairs or replacements. If the defect reported does not result in a lack of conformity pursuant to art. 129 d. lgs 206/2005, the customer will be charged the costs of verification, restoration and transport, if incurred by Glovens.

5.5 Glovens assumes no responsibility in the event of incorrect installation or improper use of the products.

It is imperative that the assembly and / or connection of our equipment is carried out exclusively by qualified personnel. The invoice relating to assembly and / or connection work by qualified personnel must be kept for the entire warranty period, as it is decisive for the customer’s exercise of the warranty right.

Direct or indirect damage caused by errors or discrepancies in the installation or incorrect use of the machine, damage by hard or ferruginous water, by carelessness or inability of the user, by irregular voltage of the electrical lines, by insufficient pressure or impurities are not guaranteed. in water or gas systems, from the malfunctioning of the suction systems, or due to unforeseeable circumstances or force majeure or unauthorized third party intervention.

The warranty does not cover components subject to wear, such as gaskets, lamps, glasses, knobs, but not limited to.

Art. 6 Right of withdrawal of the Consumer Customer

6.1 The Consumer Customer (private person) has the right to withdraw from the contract without any penalty and without specifying the reason within the term of 14 (fourteen) days from receipt of the goods by registered letter with return receipt, email to be sent to the operational headquarters of the company. Glovens, declaring that he wishes to exercise the right of withdrawal and indicating the order number, the invoice number, code and quantity of the items, if the withdrawal is partial (only in the case of the purchase of several items) or total and the bank details to obtain the refund transfer (Iban code of the invoice holder).

6.2 Glovens will refund the price within a maximum period of 14 (fourteen) days from the day of receipt of the notice from the Consumer. In any case, Glovens will be entitled to withhold the reimbursement until the date of receipt of the goods or demonstration by the Consumer that he has returned them. The consumer is responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

6.3 The direct costs of returning the goods are borne by the consumer. The shipment for the return of the material, until the confirmation of receipt in our warehouse, is under the complete responsibility of the Customer. Glovens is not responsible in any way for damage or theft / loss of goods returned by shipments not insured by the Customer.

Art. 7 Applicable law and competent court

7.1 This contract is governed by Italian law.

7.2 Except in the case of a contract concluded with a Consumer, the Court of Vicenza will be exclusively competent for all disputes that may arise from the application or interpretation of this contract.

7.3 The European Commission has set up an online platform that provides a tool for non-judicial resolution of any dispute relating to and / or deriving from contracts for the sale of goods and services entered into online. Consequently, if you are a European consumer, you can use this platform for the resolution of any dispute arising from the online contract entered into with the Owner. The platform is available at the following link (http://ec.europa.eu/consumers/odr/).

Art.8 Intellectual Property

The intellectual property rights relating to the Site, the Glovens Brand or its content are and remain the exclusive property of Glovens.

It is expressly forbidden to copy, reproduce, modify, duplicate and create works or works derived from the site and its content, including but not limited to photos, images, texts and graphics, audio, video and animations or drawings.

General conditions of sale updated on October 15, 2020

​Privacy Policy

To make our site easier and more intuitive we use cookies. Cookies are small portions of data recorded locally in the temporary memory of your browser, and therefore in your computer, for variable periods of time depending on the need and generally between a few hours and a few years, with the exception of profiling cookies. whose maximum duration is 365 calendar days. Using cookies it is possible to semi-permanently record information relating to your preferences and other technical data that allow easier navigation and greater ease of use and effectiveness of the site itself. For example, cookies can be used to determine if a connection has already been made between your computer and our site to highlight the news or keep the “login” information. Furthermore, the information generated by the use of cookies allows us to improve navigation by allowing us to identify how to optimize our pages or our technical infrastructures. Our site does not directly produce profiling cookies, that is, aimed at creating user profiles and which are used in order to send advertising messages in line with the preferences expressed by the same in the context of surfing the net. Our site may also contain links or images of third parties that can generate, in turn, cookies over which we cannot have direct control.

Technical Cookies

This type has the sole purpose of ensuring the transmission of communication between the user and the site on the Internet and to the extent strictly necessary to provide the service we offer in completeness and in the best quality conditions. The data related to the cookies generated directly from our site are in Italian territory, compatibly with the location of the servers of our hosting service provider. The data related to cookies are managed only within the site itself and are not disclosed to third parties. In particular, the technical cookies managed by our site, which can be managed as single information (multiple cookies) or aggregate data (a single cookie), are divided into three main methods of use:

Cookies strictly essential for the generation of the website pages

These cookies are essential in order to allow you to move around the site and make full use of its features, such as, for example, access areas dedicated to registered users, site registration, login, etc. Without these cookies some necessary services, such as simply viewing a page, cannot be used.

Cookies for the analysis and management of site performance

These cookies collect information on how users use a website, for example, which pages are most visited, if error messages have been generated from web pages. These cookies do not collect information that identifies a visitor. All information collected through these cookies is aggregated and therefore anonymous. The purpose is to improve the functioning of a website and the browsing experience of visitors.

Cookies for the management and analysis of functionality

This type of cookie allows the site to remember the choices made by the user within our site to provide customized advanced features such as: they can also be used to remember changes made to the size of text, fonts and other parts of pages web where provided. They can also be used to provide services requested by the visitor such as watching a video or commenting on a blog. The information collected by these types of cookies is made anonymous and unable to monitor your browsing activity on other websites.

Third party cookies and services

There are also third-party services and links on the website, for example buttons for YouTube and Facebook, which can potentially place cookies on the electronic device in use when you click on them. Please note that the information on the use of cookies does not concern links on the website that lead to third party websites. It is therefore advisable to read the privacy policies present on the other websites visited through the links indicated below. We wish to underline that, as publisher of the site, our company does not receive any information from the respective third party service providers or concessionaires, relating to any data retrieved by them.

Are cookies used on this site?

Yes, this site uses cookies to improve the site and provide services and features to its users.

You can limit or disable the use of cookies through the web browser; however, without cookies some or all of the site’s features may be unusable.

List of cookies used:

• technical session cookies, for technical and system functioning purposes (eg during authentication, authorization and navigation in the services, which can be accessed through a registration);

• technical cookies, for web statistics (performed on the basis of aggregated and anonymous data through the Aw Stats program);

Linking:

The Site contains links to other websites or other Internet resources. These links are not under the control of the owner of the site, who cannot be held responsible in any way for the functioning of such sites or external resources. The publication of the aforementioned hyperlinks, therefore, does not imply approval or endorsement by the Owner of the related sites and their contents, nor does it imply any form of guarantee or liability on the part of the same.

Social network cookies

These cookies store information related to the use of the site from common social networks. To know and disable the cookies of these social networks, here are the references to the individual policies:

• Facebook

• Twitter

• Google+

• LinkedIn

• YouTube

Cookie management

BROWSER:

In addition to the links suggested so far for each type of cookie, each browser offers methods to limit or disable cookies. For more information on managing cookies, visit the appropriate links:

• Internet Explorer

• Firefox

• Chrome

• Safari

MOBILE:

To delete cookies from the Internet browser of your smartphone / tablet, you must refer to the device’s user manual.

ONLINE SERVICES:

In the event that you have doubts or concerns about the use of cookies, you can always intervene to prevent their setting and reading, for example by changing the privacy settings within your browser in order to block certain types or using the tool that we make available to you in this Statement.

Since each browser – and often different versions of the same browser – also differs significantly from each other, if you prefer to act independently using your browser preferences, you can find detailed information on the necessary procedure in your browser guide. For an overview of the methods of action for the most common browsers, you can visit the address

http://www.cookiepedia.co.uk/index.php?title=How_to_Manage_Cookies

Acceptance and waiver of cookies

By continuing to browse this site by closing any information strip or by clicking on any part of the page or scrolling to highlight further content, you accept our Cookie Policy and cookies will be set and collected. In case of non-acceptance of cookies by abandoning the navigation, any cookies already registered locally in your browser will remain registered there but will no longer be read or used until a subsequent and possible acceptance of the Policy. You will always have the possibility to remove these cookies at any time through the methods referred to in the sites mentioned in the paragraph “Cookie management”.